Regulatory Program Modernization

OBJECTIVE In 2019 this public sector agency was looking to develop and adopt a modernization program. Openfield partnered with staff and leadership to transform and improve service delivery to citizens.

SOLUTION Openfield supported their efforts by designing, implementing, and monitoring progress on organizational and systemic change. We supported their plans, strategies, and assessments, and provided recommendations and training to enable successful adoption of modern digital practices.

SCOPE 80 employees

BENEFITS

  • This organization continues to be recognized for its citizen-centric service delivery practices. They have embedded service design knowledge, skills, and abilities into their core organizational skillset.

  • This organization continues to be recognized for its citizen-centric service delivery practices. They have embedded service design knowledge, skills, and abilities into their core organizational skillset.

    The organization now operates with scaled agile delivery practices, emphasizing iterative and incremental approaches. They possess modern digital leadership skills and methodological practices.

  • The organization has successfully modernized their applications, and is continuing to progress their practice to fully adopt an Site Reliability Engineering (SRE) practice.

  • This organization continues to develop and support employees and as a result, attracts people for its cultural reputation. Work Environment Satisfaction (WES) scores have improved throughout the organizational redesign